Contact Francocroco

The Francocroco online boutique accepts payment by credit card (Visa, MasterCard and American Express) as well as through PayPal.

Yes, the security of online purchases on the FRANCOCROCO official e-commerce website is guaranteed. We use specific systems, such as the Secure Sockets Layer (SSL), to protect all sensitive information passing through our platform.

Yes, free shipping is guaranteed for all orders. Because our items are relatively small, we have the leverage to offer our clients free shipping on all orders. Enjoy!

Once your order is shipped out, you will be sent a confirmation email with all the details of the shipment, including your tracking number. You can check the delivery status directly from the courier's website by inserting the tracking number.

All prices published in this site are in United States Dollars (USD).

Be mindful of your francocroco item and avoid excessive contact with rough surfaces, oils, acids and perfumes.
Keep items with leather and leather goods in well-ventilated, cool and dry places.

Fortunately for us, cleaning crocodile leather is relatively simple. You'll want to use a clean, white cotton rag damped very slightly with warm water. Gently wipe it over the surface of the crocodile skin until the entire surface of the skin is cleaned. Do not over clean and use force.

Do not use any chemicals or cleaners on crocodile leather. This includes cleaning and care products for conventional leathers or other exotic skins.

Don't fold or stress the product in any way. Allow it to rest naturally, with plenty of space and nothing sitting on top of it, pressing it under its weight.

Follow these tips and you will have an excellently maintained product that can last you for years.

Because crocodile hide is a natural hide with distinctive and unique patterns, each handcrafted item will have its own special look that it is prized for. No two products will ever have the exact same scale pattern, as long as they are genuine crocodile hides.

We ensure a very high level of craftsmanship and are confident you will love your item. We also check each item for strict quality control before they are shipped out.

Goods sold are non refundable. We do not accept requests for refunds or returns due to a change of mind. However, in the event you find a francocroco item has arrived faulty for some reason, please immediately reach out to us via email or phone. We will help you to expedite your concerns as soon as we can. Your happiness matters!

Your item will arrive typically within 5 - 10 business days. In some cases, if demand for a particular product is high and francocroco runs low on inventory, we will have to make the product fresh from the oven for you. In these cases, take note each product is skillfully handcrafted and can take up to 3 weeks to reach you. Francocroco will be closely in touch with you to update you on the progress of the order.